Voice Assistant Platforms: Pursuing an Improved Utility Customer Experience

The explosive growth of voice assistants cannot be ignored by any customer-centric company, and that includes utilities. Google recently announced the release of a Google Assistant developer program that energy companies can use as a platform for fruitful customer interactions. The platform streamlines Google Assistant integration for utilities and helps them improve the customer experience. This white paper offers examples from early adopters, such as Xcel Energy, and insights as to how energy providers can best leverage smart home technologies to offer customers a better experience when it comes to making energy decisions.

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Demand Side Energy Management in US Manufacturing Industrial Sector

2019 marks the tenth straight year of growth in the US economy. The US industrial manufacturing sector is expected to produce hefty performance numbers in line with those it has posted during its successful run in recent years.

While times are currently good for US manufacturing, the sector’s current and projected energy spends over the coming decade are cause for concern.

This paper explains the energy-related issues affecting the US manufacturing industrial sector and explores demand-side energy management options aimed to help manufacturers offset soon-to-be rising energy costs without sacrificing their productivity.

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