by Kelly Crandall
November 08, 2016

Customer data and analytics promise to transform the utility industry. A 2015 report from the UC-Berkeley and UCLA Law Schools titled Knowledge Is Power lays out ways that energy data can create economic and environmental benefits, including up to $1 trillion in efficiency-related energy savings over 10 years.

But how can the industry establish a regulatory approach that balances the interest of customers by keeping their individual energy usage information private with the same customers’ desire for good public policy and robust markets?