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From the COVID-19 pandemic and its impact on load and grid operations to the increasing threats to reliability and resilience of extreme weather events and wildfires, it is now as crucial as ever to keep the lights on. These testing times also represent an opportunity to leverage customer analytics and personalization tools, improve and increase user touchpoints and add visibility into the role of utilities in society. During this exclusive virtual session introduced by Wood Mac’s subject matter experts, we will sit down with several utility c-level executives to hear how their experiences managing the unprecedented disruptions of today will help them navigate the crisis of tomorrow.