Amazon. Netflix. Lyft. These are the companies that today’s utility customers are benchmarking their experience against. And while most utilities realize the importance of meeting their customers’ growing expectations, how much progress have they actually made in creating a modern customer experience?
Join Seth Kiner, former VP of Programs and Services at Southern California Edison, and Fei Wang, Senior Grid Edge Analyst at Greentech Media Research, for a webinar discussion on the results of a new survey assessing the current state of the utility customer experience, and what utilities can do today to improve their own maturity.
Attendees will learn:
- The best practice areas of customer experience maturity
- How these best practices impact cost-to-serve and regulatory success
- The current status of the utility customer experience today
- Six ways utilities can accelerate their customer experience maturity