Panel: Rethinking Customer Experience in Times of COVID-19 – Perspectives from the C-Suite

The Presidents with Consumers Energy, National Grid and Portland General Electric will join IBM’s Managing Director for Energy, Environment and Utility Industries to share their experiences in navigating the COVID-19 crisis.

The discussion will highlight how these leading utilities are using digital tools to put customers at the center of their businesses. It has never been more crucial to keep the lights on, and this discussion will reflect how the pandemic is providing utilities with an unprecedented opportunity to serve society. #showall

Patti Poppe, President & CEO, Consumers Energy
Badar Khan, President, National Grid
Maria Pope, President & CEO, Portland General Electric
Brad Gammons, Global Managing Director, Energy and Utilities, IBM