What Utilities Can Learn from Other Service Industries. Hint: It Starts with Mobile Engagement

Across industries, improving the customer experience has positively impacted revenue, profit and satisfaction. Today’s challenge is to ensure that digital resources meet customers where they are—on mobile. Leaders in industries like telecommunications, banking and travel have primed customers to expect user-centric and responsive mobile tools that make getting critical information easy and timely. 

Utilities are putting forth a good effort to deliver this type of convenience but few are delivering an optimal experience. This most commonly plays out with separate channels for delivering information on outage notifications, billing, energy efficiency and demand management. Now is the time for utilities to transform and unify digital offerings, delighting customers with the simplicity, personalization and value they deserve - while reaping the benefits of taking such actions. 

Join this webinar to:

• Discover the benefits other industries have realized and what utilities can expect by streamlining customers’ digital experience on the devices they use most.
• Learn how to unify existing programs and mobile offerings through a single interface.
• Hear from utilities about the benefits they expect to reap by driving customer engagement through a personalized, unified, digital platform.