The Utilities industry is beginning to be impacted by the digital revolution that is rapidly transforming many industries across the globe. This revolution significantly impacts the consumers and the employees of the Utilities by influencing the customer experience related initiatives of these companies. For their consumers, it is related to service quality and customer care and for their employees, it is about empowering them to enhance the level of customer experience. The additional complexities related to market deregulation and smart grid also influence how to address the demands of the digital consumers.
This webinar will provide insights on the impact of digital revolution, its impact on both consumers and the employees of Utilities, and how they can start to create a customer experience roadmap that begins to address these needs.